Returns & Exchanges Policy

At Globus (CBATECHNO.com), we strive to provide high-quality products and excellent customer service. However, if you are not satisfied with your purchase, we offer a flexible Returns & Exchanges policy to ensure a hassle-free shopping experience.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, the following conditions must be met:
✅ The item must be returned within 14 days of the delivery date.
✅ The product must be unused, in its original packaging, with all tags, manuals, and accessories included.
✅ Proof of purchase (order confirmation or receipt) is required.
✅ Certain products, such as personalized items, perishable goods, and digital downloads, may not be eligible for returns.

Non-Returnable Items

The following items cannot be returned or exchanged for safety and quality assurance reasons:
❌ Perishable items (e.g., food, flowers, or similar products).
❌ Digital products, e-books, and software downloads.
❌ Gift cards and promotional items.
❌ Personal hygiene products such as face masks, beauty items, and undergarments.

How to Initiate a Return

1️⃣ Contact Our Support Team:

• Email: support@cbatechno.com
• Phone: +250 782 343 969
• Provide your order number and reason for return.
  2️⃣ Prepare the Item for Return:
• Ensure the product is securely packaged.
• Include all original packaging, accessories, and proof of purchase.
  3️⃣ Shipping the Item Back:
• We will provide the return shipping address.
• The customer is responsible for return shipping costs unless the item is defective or incorrect.
  4️⃣ Inspection & Refund Process:
• Once we receive the item, our team will inspect it within 3-5 business days.
• If approved, a refund or exchange will be processed to your original payment method within 5-7 business days.

Defective or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement at no additional cost.

Refund Processing Time

🔹 Credit/Debit Card: 5-7 business days
🔹 Mobile Money: 1-3 business days
🔹 PayPal: 3-5 business days
🔹 Store Credit: Instant upon approval

Exchanges

If you wish to exchange a product for a different size, color, or model, follow the return process above and specify the desired replacement item. Exchanges are subject to stock availability.

Need Help?

If you have any questions regarding returns or exchanges, feel free to reach out to our support team:
📧 Email: support@cbatechno.com
📞 Phone: +250 782 343 969

We appreciate your trust in Globus and look forward to serving you again!