Shipping & Delivery Policy

Effective Date: 1st January, 2025
Last Updated: 1st January, 2025

At Globus (CBATECHNO.com), we are committed to providing a seamless shopping experience, including fast and reliable shipping. This policy outlines our shipping and delivery processes, estimated timelines, and related guidelines.

1. Shipping Locations

We currently ship to multiple regions, including:

📍 Africa (select countries)
📍 Asia (China, Korea, and other selected markets)
📍 North America (USA & Canada)
📍 Europe (select countries)
📍 Other Markets (Dubai, Indonesia, and additional locations)

For inquiries about shipping to your country, please contact support@cbatechno.com before placing your order.

2. Processing Time

🕒 Order Processing: Orders are processed within 1-3 business days after payment confirmation.
🚀 Customized or bulk orders may require additional processing time.
📅 Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

🚛 Note: Delivery times may vary due to customs clearance, local carrier delays, or unforeseen circumstances.

4. Shipping Costs

💰 Shipping fees vary based on location, weight, and shipping method selected.
💰 Free shipping may be available for select orders or promotions (terms apply).
💰 Customs duties and import taxes (if applicable) are the buyer's responsibility.

5. Order Tracking

📦 Once your order is shipped, you will receive a tracking number via email or SMS.
📦 You can track your order on our website or via the carrier's website.
📦 If you do not receive tracking details within 5 business days, contact support@cbatechno.com .

6. Delivery Issues & Delays

⚠️ Address Errors: Ensure your shipping address is correct. We are not responsible for delays due to incorrect or incomplete addresses.
⚠️ Lost or Stolen Packages: If your package is marked as "delivered" but you have not received it, check with neighbors or your local post office. Contact us within 7 days for assistance.
⚠️ Carrier Delays: We are not responsible for delays caused by the shipping carrier, weather conditions, or customs processes.

7. International Shipping & Customs

🌍 International shipments may be subject to customs duties, taxes, or import fees. These charges are determined by your country’s regulations and must be paid by the recipient.
🌍 Customs processing times vary; this may affect delivery times.
🌍 If a package is held by customs, we recommend contacting your local customs office for further instructions.

8. Changes & Cancellations

🔄 Order Changes: Once an order is processed, we cannot modify the shipping address or items. Contact us immediately if you need adjustments.
❌ Cancellations: Orders can only be canceled before they are processed for shipment. Once shipped, cancellations are not possible.

9. Contact Us

For any shipping-related inquiries, reach out to our support team:

📧 Email: support@cbatechno.com 
📍 Address: KG 14 Avenue, Kigali, Rwanda
📞 Phone: +250 788 641 241

Thank you for shopping with Globus (CBATECHNO.com)! 🚀